Zendesk Now Offers Facebook Private Messages For Customer Service

Zendesk has a new feature for customers to send private Facebook messages that automatically go to agents as Zendesk customer service?tickets. Customers get the same experience that comes with sending messages on Facebook. ?As with any private message, only the recipient and the sender see the information passed between the two.

Source: http://feedproxy.google.com/~r/Techcrunch/~3/db0vaf5ifbY/

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